Returns & Exchanges Policy

At Simple Chic, we want you to feel confident about your purchase. We offer a 14-day return and exchange policy for eligible Regular Jewelry items purchased online and shipped within Canada.

Return & Exchange Eligibility

We accept returns and exchanges for eligible items within 14 days of delivery, including requests due to a change of mind, personal preference, or sizing concerns.

To qualify:

• Requests must be submitted within 14 days of delivery.
• Items must be unworn, unused, undamaged, and in their original condition.
• Original tags and packaging must be intact.
• Proof of purchase is required.

All returned items are subject to inspection before a refund or exchange is approved.

Final Sale Items

The following items are final sale and are not eligible for standard returns or exchanges:

• Earrings
• Permanent Jewelry
• Customized Charm Bar necklaces, bracelets, and anklets
• Gift cards

Final sale restrictions do not limit any rights or remedies available under applicable consumer protection laws.

Return & Exchange Shipping

For returns or exchanges due to a change of mind, personal preference, or sizing concerns, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages returned without tracking.

For exchanges, any additional shipping charges will be communicated before the replacement item is shipped.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email info@simplechic.ca with your order number and clear photos of the issue.

We recommend contacting us within 14 days of delivery so we can assist you promptly.

Our team will review the situation and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

How to Request a Return or Exchange

Please email info@simplechic.ca with:

• Your order number
• The item you wish to return or exchange
• The reason for your request

Our customer service team will provide further instructions.

Please do not ship items back before receiving return instructions.

Refunds & Processing Time

Once we receive your returned item, please allow 5–10 business days for inspection and processing.

Approved refunds will be issued to the original payment method. Additional processing time may depend on your payment provider.

For exchanges, our team will confirm product availability and any applicable price difference before processing.

Additional Information

Our standard 14-day return and exchange period does not limit any rights or remedies available under applicable consumer protection laws.

Permanent Jewelry re-welding and adjustment services are covered under our separate Permanent Jewelry warranty policy.

For assistance, please contact info@simplechic.ca.